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Privacy Policy

Who we are

This is the privacy statement of is a trading style of Robson Scott Associates Ltd (CRN 05331812) whose registered office and trading address is 49 Duke Street, Darlington, County Durham, DL3 7SD.

If as a visitor to this website, you choose to submit information, you agree to the use of such data in accordance with the terms set out in this privacy statement.  Please note that this site contains links to other sites, including sites maintained by other associated members of Robson Scott Associates Ltd, which may not be governed by this privacy statement.

Information Collection

As a visitor, you do not have to submit any personal information in order to use the Website.  The site collects and stores personally identifiable information that is specifically and voluntarily provided by visitors.  Such information may consist of, but is not limited to, your name, job title, company address, email address, telephone numbers and any financial information that you choose to disclose and we do not collect such personal information without your knowledge.  This information is broadly termed as “personal data” or “personal information”.

In the event that you choose to supply personal information either through the website or by telephone we will collect, use, share and store this personal data.  We collect this information when we speak to you on the telephone, from an online application made via our website and from documents, email or other correspondence that you send to us.

Where personal and financial information relating to another person or your partner is supplied by you, you confirm that you have their consent or are otherwise entitled to provide this information to us and for us to use it.

We will collect further information if you contact us with comments or specific requests which may include requests to be contacted for marketing purposes or by social media in which case, in addition to the data set out above, we may also hold, use, share and store marketing preferences, payment details, event attendances, usernames, engagement details, likes, retweets, shares, reactions, comments.

We may also use cookies which are explained below.

We do not usually seek sensitive information (e.g., data relating to race or ethnic origin, religious beliefs, criminal record, physical or mental health, or sexual orientation) from you.  We will, where necessary, obtain your explicit consent to collect and use such information.

For training purposes, any calls with us may be recorded. Where calls are recorded you will be advised of this at the outset of the call.  Details of any call will be monitored and recorded.  Such details will include (but not be limited to) the caller identification telephone number, the number called, the time, date and duration of the call and the disposition of the call (please note that call monitoring excludes the actual call recording).

What personal information we collect

  • Identity Data includes, in relation to you or a family member, first name, maiden name, last name, username or similar identifier; marital status; title; date of birth; gender; data contained on a passport, photocard driving licence or other identity card; and data contained in photographs, videos, voice recordings and CCTV images.
  • Contact Data includes home address and billing address (if different), email address and telephone numbers.
  • Financial Data includes income, personal expenditure, charitable donations, taxation and other financial-related details; investments and other financial interests; bank account and payment card details; pension details; and data relating to the membership of professional bodies.
  • Company Data including sales invoices and delivery notes, bank, loan and credit card statements, cheque books/stubs, purchase invoices, Employee, PAYE and pension details, accounting records, health and safety records, insurances, tax returns, board documents.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Profile Data includes your username and password, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing material from us and your communication preferences.

Where we collect personal information from

  • Direct from source
  • Companies House (Public register)
  • Identity and credit agencies
  • Agents appointed by clients
  • Registry Trust (Public register)
  • The London, Edinburgh and Belfast Gazette (Public register)

How we use your personal information

We will only use any personal information which you supply to us when the law allows us to.  The law states that we must identify the purpose and basis upon which we use your personal data.  We rely on a number of lawful basis for processing your personal data:-


  1. Where you have given your informed, unambiguous and specific consent;
  2. Where we need to comply with a lawful obligation;
  3. Where we need to perform a contract that we have entered into with you; and
  4. Where it is necessary for us to use your personal information to pursue our legitimate interests (or those of a third party).

We have stated below the purposes for which we use your personal data

We will use your information to comply with our lawful obligations to prevent and detect fraud, money laundering and other crimes, carry out regulatory checks and meet our obligations to any relevant regulatory authority; to assist us in providing our services to you; and to improve and develop our services to you and other customers; and to market to you and we will ensure that any such marketing activities comply with applicable law, as well as ensuring that we implement procedures to obtain necessary consents before sending you emails containing information about Robson Scott Associates and its service offerings so that we can pursue our legitimate interest in creating lasting relationships with our clients.  You may at any time request that we discontinue sending you such materials.

In relation to the website and social media platforms only, the personal identifying information you submit is used to process your enquiry and the information gathered from telephone calls allows us to track the source of the call.  The cookies information is used pursuant to your consent and to pursue our legitimate interest and to help us understand more about how our website is used and to improve our site.

Who we share your personal information with

  • Solicitors
  • Agents/Valuers and other professional advisors.
  • Tracing agents
  • The Insolvency Service
  • Insolvency case stakeholders

If you do not provide your personal information

Failure to provide information, prior to commencing an engagement, will mean we are unable to proceed with the engagement until information is provided.

Failure to provide information, following commencement of formal insolvency, may result in enforcement proceedings being taken under the provisions of the Insolvency Act 1986. Continued non-compliance may result in costs orders being made, warrants for arrest being issued and in the very worst cases imprisonment.

How long we retain your personal information for

Company books and records will be held for 1 year after the final dissolution of the company before being destroyed.
Case files and other contact details will be held for 6 years after case closure before being destroyed.
Marketing data will be retained for 3 months after receipt before being destroyed.
Enquiry data will be retained either until the enquirer confirms they do not wish to proceed with an engagement or 6 months after last contact.

Using our website

In using our website, we may also collect:

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data includes information about how you use our website, products and services.

Our website uses cookies to collect this data and our cookie policy can be found here.
We will only use your personal data where the law allows us to, including in the following circumstances:

  • To market our services.
  • To provide and improve this website.
  • To compile anonymous statistics (for example, regarding web usage).
  • For other legitimate business purposes.

We are not responsible for the privacy policies of third party websites or social media platforms to which links may be provided via our website. You should check the privacy policy of the relevant third party before providing any information.
You may wish to participate in the various social media platforms hosted by us. However, we do not accept any responsibility for any personal information that you share on such platforms that is subsequently used, misused or otherwise appropriated by another user.

Your rights

Access to your information – You have the right to request a copy of the personal information about you that we hold.

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained.
  • We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
  • You have validly objected to our use of your personal information – see Objecting to how we may use your information below.
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don’t want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained by contacting Robson Scott Associates Ltd, 49 Duke Street, Darlington, County Durham, DL3 7SD.

This privacy statement was last updated on 11 April 2019.

Data Protection Controller and Contact Details

Robson Scott Associates Ltd is a “Data Controller” and as such it is required to notify you how your information is held and used pursuant to relevant data protection laws.  Questions and queries about this privacy policy and or about or how we as an organisation use your personal data can be sent to Matters referring to active/closed insolvency cases will be managed by Christopher Horner and any other matters will be dealt with by Eamonn Wall.


We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane

Telephone – 0303 123 1113 (local rate) or 01625 545 745

Website –

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